Honest answers to fair questions.

Most HAND projects land between $10,000 and $50,000 depending on scope, with Care Plans from a few hundred dollars per month for ongoing hosting and upkeep. We publish ranges because "it depends — book a call" wastes your time. If your budget is under $10k, a template-based option may genuinely serve you better, and we'll tell you so on the discovery call.

No — and this is in writing in every contract. You own everything: code, content, design files, domains, and accounts, all in your name from day one. If you ever leave, we'll help you migrate. Clients stay because they want to; 94% are still with us after year one.

Launch is day one, not goodbye. Every project moves into a Care Plan — hosting, security, backups, updates, and monthly content hours under a 24-hour response SLA. Most clients stay on a Care Plan so the site keeps getting small improvements instead of going stale.

Most sites launch in about two to three weeks from the planning kickoff. You'll have the exact date before we start — and our launch-date guarantee means that if we miss it, you don't pay the final installment until we're done.

A few short sessions on your side — a discovery call, a planning session, a couple of design reviews, and a handover — across the two-to-three-week build. We structured it so you delegate the outcome instead of managing the project.

Not necessarily. The free audit will tell you honestly whether your current site is worth improving or genuinely holding you back. Sometimes the right answer is a focused round of fixes plus a Care Plan — and when it is, that's what we'll recommend.

The model. Most agencies are built around projects: pitch, build, launch, goodbye. HAND is built around partnership: the majority of our work is the ongoing care of sites we've designed and built. That changes the incentives — we build things we'll have to maintain, and our best marketing is your year-two results.

We focus where we're strongest: professional services, home services and trades, healthcare, hospitality, and B2B manufacturing. If you're outside those, the discovery call will sort out fit quickly — and if we're wrong for you, we'll point you toward someone better suited.